1. Why we collect personal information
Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers and events that you might like to hear about. If you do not want BQE to keep you up to date with BQE news, software updates and the latest information on products and services, go to www.bqe.com/optout and update your contact preferences.
2. What information we collect
Our goal is to collect and use only that information that we think is required for our legitimate business interests, in order to better understand your interests and to improve your experience of using our website or other BQE products or services. In order to do so, we collect the following types of information:
- Personally Identifiable Information
Personally identifiable information is any information that identifies a living individual, such as your first and last name, mailing address, phone number, email address, credit/debit card number and expiration date (or other payment-method information), login ID, user name and password and other information about a specific individual that identifies the individual (collectively, "Personally Identifiable Information").
There are a number of situations in which your Personally Identifiable Information may help us give you better service. For example, we may ask for your Personally Identifiable Information when you are discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, purchasing a product, or signing up for or using our online products and services. At such times, we may collect Personally Identifiable Information relevant to the situation, such as your name, mailing address, phone number, email address and contact preferences; your credit card information; information about the BQE products you own, such as their registration numbers, and date of purchase; and information relating to a support or service issue. We collect information for market research purposes - such as your occupation and where you use your computer - to gain a better understanding of our customers and thus provide more valuable service. We also collect Personally Identifiable Information that you may voluntarily provide when you use our website, products or services or that you may disclose in a public area of our website (such as a message board or chat room). We also may obtain Personally Identifiable Information from reputable third parties, such as credit agencies.
- Non-Personally Identifiable Information
BQE collects information from you automatically when you use our website or online products or services. This helps us to determine how best to provide useful information to customers and to understand which parts of our website and online products and services are of most interest to them. Non-personally identifiable information is information that does not specifically identify a living individual and is not used with Personally Identifiable Information to determine an individual's identity, including a computer's Internet Protocol ("IP") address, a mobile device's unique identifier, computer and device connection information such as browser type or version, demographic information such as a person's age, ZIP code and other data collected automatically through the operation of our website, products or services (collectively, "Non-Personally Identifiable Information").
We may collect site usage data and other Non-Personally Identifiable Information (such as which website pages are visited and in what sequence) through the use of various technologies. For example, our web servers automatically collect IP addresses from computers and other devices that visit our website. An IP address is a number that is automatically assigned to a computer by the Internet service provider whenever the computer is connected to the Internet. Web servers, the computers that "serve up" and deliver web pages, automatically identify a computer by its IP address, and when a page is requested from a website, its servers log the IP address of the computer requesting the page. When we are collecting information regarding what pages and content on our website and online products and services a computer is accessing and using, in general we do not link that computer's IP addresses to any Personally Identifiable Information, so although the website usage data associated with a computer's IP address will be logged, your identity will remain anonymous to us and the website and online product and service.
3. Cookies and other technologies
As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click-stream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. BQE will not use the information collected to market directly to that person.
In some of our email messages we use a "click-through URL" linked to content on our website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, simply avoid clicking text or graphic links in the email.
In addition, we may use pixel tags (which are tiny graphic images), web beacons or similar mechanisms (collectively, "Pixel Tags") to obtain certain usage information regarding our website, products and services. When you visit a page on our website that contains a Pixel Tag, the Pixel Tags communicates with your computer to collect Non-Personally Identifiable Information and determine, among other things, whether you have been to that page before or viewed a particular advertisement. We use Pixel Tags to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our website.
Pixel Tags also enable us to send email messages in a format customers can read. In addition, they tell us whether emails have been opened to assure that we are only sending messages that are of interest to our customers. Pixel Tags can be refused when delivered via email. If you do not wish to receive Pixel Tags via email, you will need to disable HTML images or refuse HTML (and select text only) emails via your email software. Although these mechanisms are similar to cookies, they are different in that they are not stored on your computer and, therefore, cannot be disabled through your browser.
4. How we use your information
- Personally Identifiable Information
We will use your Personally Identifiable Information for the purposes for which it was provided. For example, we may use your Personally Identifiable Information to notify you of changes to our website, products or services, to let you know about opportunities and other products or services you may be interested in, and to request your participation in online surveys. You can choose not to receive certain communications from BQE as described in the section below entitled "Communication Preferences". We also may use your Personally Identifiable Information in the following ways:
- To provide availability of our website, products and services to you, including registering you as a user, verifying your identity and authority to use our products and services, and to otherwise enable you to use our website, products and services.
- To provide customer support and to respond to any inquiries, questions or concerns you may have.
- To process billing and payment, including sharing third-party payment gateways in connection with our website and/or products and services;
- To help us create, develop, operate, deliver and improve our website, products and services.
- To send promotional emails to the email address you provide to us.
- To send important notices, such as communications about purchases and changes to our terms, conditions and policies. Because this information is important to your interaction with BQE, you may not opt out of receiving these communications.
- To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you request.
- To resolve disputes between us and users.
- To protect ourselves and other users of our website, products and services.
- To enforce our contractual rights.
- For our internal purposes, such as auditing, data analysis and research to improve BQE’s products, services and customer communications.
- To provide you with a personalized experience based on your personal wants and needs as indicated by your Personally Identifiable Information.
- Cookies and similar tools may be used to relate your use of our website, products and services and Non-Personally Identifiable Information to Personally Identifiable Information obtained from you. If any Non-Personally Identifiable Information is linked with Personally Identifiable Information, the linked Non-Personally Identifiable Information will then be treated as Personally Identifiable Information.
- Aggregate Information
BQE also combines your usage information for our website and online products and services with that of other users ("Aggregate Information") to determine which features and areas of our website, products and services are most popular. Aggregate Information does not contain any of your Personally Identifiable Information. By collecting and analyzing this data, we can improve our website, products and services. Additionally, we may share this type of Non-Personally Identifiable Information with a variety of third parties, including our affiliates, agents, service providers and current and prospective business partners, for any purpose.
5. Anti-spam policy
6. When we disclose your information
- Disclosure to Affiliates
- Disclosure to Service Providers or Business Partners
There are also times when it may be advantageous for BQE to make certain Personally Identifiable Information about you available to companies that BQE has a strategic relationship with or that perform work for BQE to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your Personally Identifiable Information in accordance with BQE’s policies. Without such information being made available, it would be difficult for you to purchase products and services, have products and services delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers and content on our website and online products and services.
If we sell all or part of our website and/or products and services or make a sale or transfer of assets or we are otherwise involved in a merger, reorganization or business transfer, we may, in our sole discretion, transfer, sell or assign your Personally Identifiable Information to a third party as part of or in connection with that transaction. Upon such transfer, the privacy policies of the acquiring entity may govern the further collection and use of your Personally Identifiable Information.
- Disclosure to Others
In addition, we may disclose Personally Identifiable Information under the following circumstances to: (a) protect our legal rights, privacy or safety, and those of our affiliates, employees, agents and contractors; (b) protect the safety and security of visitors to our website or other properties; (c) protect against fraud or other illegal activity or for risk management purposes; (d) respond to inquiries or requests from government, regulatory, law enforcement or public authorities; (e) permit us to pursue available remedies, commence, participate in, or defend litigation, or limit the damages that we may sustain; (f) enforce our contractual rights; or (g) comply with subpoenas, search warrants, the law or other legal process. Our disclosures may occur under circumstances where we may not be authorized to advise you of such action.
- Aggregate Information
We may share Aggregate Information with potential partners, advertisers, investors and other interested third parties in connection with the marketing of our products and services. However, Aggregate Information does not include any of your Personally Identifiable Information.
7. Special privacy terms related to mobile applications
- Information the Application Obtains and Uses
USER PROVIDED INFORMATION - The Application obtains the information you provide when you download and register the Application. When you register with us and use the Application, you may provide some or all of the following: (a) your name, email address, user name, password and other registration information; (b) transaction-related information, such as when you make purchases, respond to any offers or download or use applications from us; (c) information that you store and use in our cloud; (d) information you provide us when you contact us for help; and (d) information you enter into our system when using the Application, such as contact or credit card information, customer information or company information. We may also use the information you provided to us to contact you from time to time to provide you with important information, required notices and marketing promotions.
AUTOMATICALLY COLLECTED INFORMATION - In addition, the Application may collect certain information automatically, such as the type of mobile device you use, the unique device ID of your mobile device, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, and information about the way you use the Application. See "Automatic Data Collection and Advertising" section below for further information.
- Automatic Data Collection and Advertising
We may work with analytics companies to help us understand how the Application is being used, such as the frequency and duration of usage. We work with advertisers and third party advertising networks, who need to know how you interact with advertising provided in the Application, when applicable. Advertisers and advertising networks may use some of the information collected by the Application, including the unique identification ID of your mobile device and your mobile telephone number. To protect the anonymity of this information, we use an encryption technology to help ensure that these third parties cannot identify you personally. These third parties may also obtain anonymous information about other applications you have downloaded to your mobile device, the mobile websites you visit, your non-precise location information (i.e., your zip code) and other non-precise location information in order to help analyze and serve anonymous targeted advertising on the Application and elsewhere. We may also share encrypted versions of information you have provided in order to enable our partners to append other available information about you for analysis or advertising-related use.
- Opt-Out Procedures
You can stop all collection of information by the Application by uninstalling the Application from your mobile device. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
You can also withdraw your consent to receive "push" notifications and/or to the collection of your physical location information at any time by disabling or changing the related functionality or setting as provided in your mobile device.
8. How we protect your personal information
The BQE Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where Personally Identifiable Information is required. To make purchases from the BQE Online Store you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your Personally Identifiable Information while it is transmitted over the Internet.
You can help us by also taking precautions to protect your Personally Identifiable Information when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Internet Explorer.
9. Integrity and retention of your personal informtion
10. Access to personal information
If you have a BillQuick® Online, ArchiOffice® Online or BQE CORE account, you can help ensure that your contact information and preferences are accurate, complete and up to date by logging in to your account at www.billquickonline.com, www.archiofficeonline.com or www.bqecore.com. For other personal information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction or deletion requests can be made through our Customer Care Department.
11. Communication perferences
If you do not want BQE to keep you up to date with BQE news, software updates and the latest information on products and services, go to www.bqe.com/optout and update your contact preferences.
In addition, all of our newsletters and other general email marketing communications also include an "unsubscribe" opt-out link that you may use to ask that we discontinue such emails to you.
You understand and agree that, even if you opt-out, you will continue to receive legal notices from us, including any changes to our terms, conditions and policies. You will also continue to receive messages, confirmations or other information in response to any direct request you make us or relating to any transactions you initialize, process or complete on or through our website or online products or services.
12. Third-party advertising and links to other sites
13. Do not track signals
We do not currently incorporate a self-regulatory protocol with regard to Internet browsers using "Do Not Track" signals nor do we impose any protocol on third parties with whom we may share user data.
14. Guidelines regarding children
BQE's website, products and services are not designed or intended for use by children under age 13. At various places on our website or products, we may ask users for their age. Children under age 13 are expressly prohibited from submitting any Personally Identifiable Information to us, and if we discover that we have inadvertently gathered any such information from a child under age 13, we will take appropriate steps to delete it. If you are under age 18, you should use our website and products only with the involvement of a parent or guardian.
15. Public forums
If you post information to message boards, chat rooms, blogs or any other public forums on a BQE website, you should be aware that any information you share is visible to other users. Please use caution when posting. Individuals under the age of 18 should be especially careful not to provide any Personally Identifiable Information when participating in an area of our website or online products or services where posting might become public. Personally Identifiable Information you submit to one of these forums can be read, collected or used by other individuals to send you unsolicited messages, advertisements or for other purposes. We do not control the actions of users in public areas of our website or online products or services. If you disclose Personally Identifiable Information in a public area, you do so at your own risk. We are not responsible for the Personally Identifiable Information you choose to submit in any public areas.
16. Applicable law
20. Our companywide commitment to your privacy
As we said, BQE takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to BQE employees and strictly enforce privacy safeguards within our company.
21. Contact information
Attn: BQE Data Controller
3825 Del Amo Blvd.
Torrance, CA 90503
Last revised: June 14, 2017